BY MAKING A PURCHASE FROM OR PLACING AN ORDER WITH THE PARANOID COMPANY LLC (“The Paranoid Company” or “Seller”), THE CUSTOMER (“Customer”) AGREES TO BE BOUND BY AND ACCEPTS THESE TERMS AND CONDITIONS, UNLESS CUSTOMER AND THE PARANOID COMPANY HAVE ENTERED INTO A SEPARATE WRITTEN, FULLY EXECUTED AGREEMENT FOR THE APPLICABLE TRANSACTION, IN WHICH CASE SUCH AGREEMENT WILL GOVERN.

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THIS AGREEMENT IS A BINDING CONTRACT AND APPLIES TO CUSTOMER’S PURCHASE OF PRODUCTS AND/OR SERVICES (DEFINED BELOW). NO ADDITIONAL OR DIFFERENT TERMS OR CONDITIONS IN ANY CUSTOMER PURCHASE ORDER OR OTHER FORM DELIVERED BY CUSTOMER TO THE PARANOID COMPANY APPLY; SUCH ADDITIONAL OR DIFFERENT TERMS ARE HEREBY DEEMED TO BE MATERIAL ALTERATIONS AND NOTICE OF OBJECTION TO AND REJECTION OF SUCH TERMS IS HEREBY GIVEN BY THE PARANOID COMPANY.

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Orders placed by Customer are not binding until accepted by The Paranoid Company; orders are deemed accepted upon delivery of the Products and/or Services to the Customer. All orders are non-refundable, non-cancellable, and non-returnable unless otherwise expressly authorized in writing by The Paranoid Company.

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These Terms and Conditions are subject to change without prior notice; however, the version posted on The Paranoid Company’s website at the time Customer placed an order will govern that order, unless otherwise agreed in writing by both parties.

 

1. Definitions

a. Additional Terms – Any additional terms or conditions applicable to specific Products and/or Services set out or referenced in the Order. In the event of a conflict between these Terms and any Additional Terms, the Additional Terms prevail.

b. Agreement – These Terms and Conditions, together with the associated Order and any Additional Terms. In case of conflict, the following order of precedence applies: (1) Additional Terms, (2) these Terms and Conditions, and (3) the Order.

c. The Paranoid Company – Refers to The Paranoid Company LLC, a limited liability company organized under the laws of the Commonwealth of Pennsylvania.

d. Customer – The entity purchasing Products and/or Services from The Paranoid Company as specified in the Order.

e. End User Agreement – The agreement between the third-party manufacturer, licensor, or provider of the Product(s) or Service(s) and the Customer governing the use, subscription, and/or receipt of such Products or Services.

f. Order – The Paranoid Company’s quotation or order confirmation specifying the Products and/or Services to be purchased by Customer, or Customer’s purchase order referencing The Paranoid Company’s quotation.

g. Products – Third-party hardware, software, equipment, subscriptions, or other technology products that The Paranoid Company is authorized to resell.

h. Services – Third-party services (e.g., consulting, installation, configuration, or managed services) that The Paranoid Company is authorized to resell.

i. Third-Party Provider – The manufacturer, distributor, licensor, or provider of the Products and/or Services resold by The Paranoid Company.

 

2. Reseller Only

Customer acknowledges that:
(i) The Paranoid Company acts solely as a reseller of the Products and Services for Customer’s internal use in accordance with the applicable End User Agreement; and
(ii) The Paranoid Company is not the manufacturer, licensor, or provider of the Products or Services.

Customer relies exclusively on the Third-Party Provider’s specifications and not on any statements by The Paranoid Company. All orders are subject to Product and Service availability, and The Paranoid Company does not guarantee fulfillment.

 

3. End User Agreement

a. All Products and Services provided are subject to the applicable End User Agreement between Customer and the Third-Party Provider. The Paranoid Company is not a party to that agreement, and Customer agrees to look solely to the Third-Party Provider for any and all claims, warranties, or obligations related to the Products or Services.

b. Software Products offered on a subscription basis may automatically renew according to the End User Agreement. Customer is responsible for providing timely cancellation notices, if applicable.

 

4. Warranties

All warranties are provided solely by the Third-Party Provider and are governed by the applicable End User Agreement.

AS A RESELLER, THE PARANOID COMPANY LLC PROVIDES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Customer’s sole remedy for any defect or issue shall be those provided by the Third-Party Provider.

 

5. Indemnification

The Paranoid Company disclaims any indemnification obligations related to Products or Services provided under an Order. Any indemnification is provided solely by the Third-Party Provider per its End User Agreement.

 

6. Limitation of Liability

a. Limitation of Damages: The Paranoid Company’s total aggregate liability arising from or related to this Agreement shall not exceed the amount paid by Customer for the Products or Services giving rise to the claim, or, for subscription-based Products, the amount paid during the twelve (12) months preceding the event giving rise to the claim.

b. Exclusion of Damages: The Paranoid Company shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including but not limited to lost profits, lost data, loss of business, or interruption, even if advised of the possibility of such damages.

c. These limitations apply regardless of the cause of action—whether in contract, tort, negligence, or otherwise—and to the fullest extent permitted by law.

 

7. Payment Terms

a. Customer shall pay all amounts stated in the Order, plus applicable taxes, fees, and shipping costs.

b. Customer shall pay all invoices within thirty (30) days from the invoice date unless otherwise stated.

c. Overdue balances may incur interest at 1.5% per month (or the maximum rate allowed by law) and Customer shall reimburse The Paranoid Company for all costs of collection, including attorney’s fees.

 

8. Shipping, Delivery, Title & Risk of Loss

a. All delivery dates are estimates only. The Paranoid Company shall not be liable for delays or unavailability of Products.

b. Products are shipped directly by the Third-Party Provider or its carrier. Risk of loss transfers to Customer upon delivery to the carrier.

c. Title to hardware Products transfers to Customer upon full payment; title to software remains with the licensor.

 

9. Export Controls

Customer shall comply with all applicable U.S. export and re-export control laws and shall not export any Product or Service to prohibited destinations or entities.

 

10. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.

Both parties irrevocably consent to the exclusive jurisdiction of the state and federal courts located in Pennsylvania.

The United Nations Convention on Contracts for the International Sale of Goods does not apply. Each party waives the right to a jury trial in any proceeding arising under this Agreement.

 

11. General

Headings are for convenience only. No amendment or waiver of this Agreement is valid unless in writing and signed by both parties.

Customer may not assign this Agreement without The Paranoid Company’s prior written consent.

If any provision is found invalid or unenforceable, the remainder of this Agreement shall remain in effect.

All notices shall be in writing and delivered by personal delivery, certified mail, or courier to the addresses provided in the Order.

Notices to The Paranoid Company LLC must be sent to:

 

The Paranoid Company LLC

24 N Mulberry Street 
Lancaster, PA 17603
Attn: Legal Department
Email: Legal@paranoidco.com

Effective Date: 1.01.2026
The Paranoid Company LLC – All Rights Reserved

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